Here the list of the frequently asked questions. Click on the question to go directly to the answer.
Q: If we have pets?
A.: Our motion detectors are not only an exceptional pet-immunity detector, it also provides excellent false alarm immunity in the harshest environments.
With its unique lens and advanced digital signal analysis, it provides accurate detection while ignoring common false alarm situations, including pets under 100 pounds.
Our motion detectors will exceed your expectations for stability and performance.
- Digital signal analysis for consistent detection
throughout the coverage pattern.
- Digital temperature compensation for improved
catch performance at critical temperatures.
- Patented Multi-Level Signal Processing (MLSP) for accurate
detection of human IR over a broad range of temperatures.
- Sensitivity adjustment to configure the detector
for normal or hostile environments.
- High-level static and transient protection
- Exceptional white light immunity
- Excellent RF immunity
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Q: Why having a smoke detector connected to the central?
R: On sait qu’à chaque minute, un feu prend énormément d’ampleur. C’est pourquoi en ayant un de nos détecteurs de fumée photo-électrique relié au système d’alarme, la centrale sera en mesure d’être avertie en dedans de 30 secondes.
If you have an electric or battery smoke detector, there will be a local buzzer only or only if someone can see the fire outside of your property, at this moment, fire department will be called.
Also, you can get an additional discount from our insurance company between 5 to 10% off with a smoke detector connected. |
Q: How many times for the installation of an alarm system?
A.: In general, a complete alarm system can be installed within a day or few hours. As soon you call us for an appointment, you can get your alarm security system in few days. |
Q: My existing system is in trouble
A.: WARNING: The advice proposed on this page does not replace your systems user manual or the advice of your alarm system installer on the proper use of your alarm system and should only be consulted when you don't have your alarm system user manual and you are unable to contact your technician. Always refer to your user manual (available on our website) or contact your installer to correct any trouble indication of your alarm system if you can’t resolve the problem yourself.
If you have the slightest doubt as to the commands to perform on your alarm system, do not run the risk of accidentally modifying your alarm system programming and contact your alarm installer immediately.
Before you begin, consult your user manual which should have been given to you by your alarm installer: it contains all the relevant user information as well as an overview of your alarm system controls.
The following instructions apply mainly to residential systems with recent equipment (no more than 10 years old). Certain advice can also apply to systems installed on Commercial premises, but the following only cover the most basic alarm systems. |
First begin by downloading the Manual of your alarm system from our website from “User manual” section.
- Contact your alarm Central with your identification code handy to signal the false alarm;
- Air out the premise by opening windows and doors;
- Key in your code on the keyboard to make the audible alarm cease (on some systems)
- If your smoke detector is connected to the alarm panel with a relay for an alarm reset, punch in [*] [7] [2] on the keyboard.
First begin by downloading the Manual of your alarm system from the manufacturers website: www.paradox.ca
- The keyboard is emitting a tone (« BEEP »)
and the trouble light is on.
To have the tone from the keyboard cease when there is a trouble, press on [TRBL]. To know the trouble with your panel, consult your user manual. Always contact your installer promptly to signal the malfunction.
- Cannot arm the system because a zone is always open.
Make sure that you have closed all the doors and windows and cease all movement in front of the detectors. If you are still not able to arm your system, you can exclude or bypass the zone which stays open by pressing [BYP] and then [1] and enter the zone you wish to bypass on the keypad.
Contact your Alarm Installer promptly to signal the malfunction.
- Smoke detector - how to stop the siren for a false alarm
Your installer probably left you with specific instructions for your installation, it is best to follow them. However, here is some advice that may help you if you don't know what to do.
- Contact your alarm Central with your identification code handy to signal the false alarm;
- Air out the premise by opening windows and doors;
- Key in your code on the keyboard to make the alarm cease (on some systems)
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